Terms of service

These terms govern the use of Ada Assistant (“Ada”), a subscription web service available at assistant-ada.com. By creating an account or using the service, you agree to these terms.

The service

With your authorization, Ada connects to your calendars and work tools to organize your day and answer questions about it. Ada’s answers are generated with artificial intelligence and may contain mistakes: review them before making important decisions.

Your account

You’re responsible for the activity on your account and for keeping access secure. You may only connect accounts and tools you’re entitled to use, in line with your company’s or your clients’ policies.

Acceptable use

• Don’t use Ada for illegal activities or to access third-party data without authorization.
• Don’t attempt to breach the service’s security or overload it.
• Don’t resell the service or use it to build a competing product.

Trial, payments and cancellation

The Pro plan includes a 14-day free trial that needs no card and never turns into a charge on its own: when it ends, the account becomes read-only until you subscribe. The subscription is billed in advance in USD, monthly or yearly depending on the period you choose, and renews automatically. If you subscribe without taking the trial, the first period is charged right away. You can cancel anytime from Settings → Subscription: you keep access until the end of the paid period. Refunds are governed by the refund policy.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it processes payments, issues invoices and handles billing and refund inquiries.

Your data

Your data is yours. We process it according to the privacy policy and only to provide the service.

Availability and changes

We work to keep Ada available at all times, but we don’t guarantee uninterrupted service. We may change or discontinue features; if a change affects you meaningfully, we’ll let you know in advance.

Limitation of liability

The service is provided “as is”. To the extent permitted by law, our total liability for any claim is limited to what you paid for Ada in the 12 months before the claim.

Changes to these terms

We may update these terms. If the change is meaningful, we’ll let you know by email or in the app; continuing to use Ada after that date means you accept them.

Contact

For any questions, email us at hola@assistant-ada.com.